Delivery and Return Policy

This document establishes the contractual framework applicable to all deliveries and returns related to transactions concluded through the platform https://www.geko.ro/. The use of the website and the completion of an order imply the unconditional acceptance of these clauses by the Buyer.

CHAPTER I. DELIVERY AND SHIPPING REGULATIONS

1. Coverage Area and Logistics Partners

GEKO COMERT SRL ensures the shipment of Goods exclusively within the territory of Romania, through third-party legal entities specialized in express courier services. The identity of the carrier will be communicated to the Buyer at the moment the parcel is handed over by the Seller to the courier.

2. Order Processing and Validation

  • Administrative Validation: Any order is subject to stock verification and accuracy verification of the provided data. The Seller reserves the right to contact the Buyer for phone confirmation in case of high-value orders or incomplete data.

  • Processing Timeframes: Orders are processed in the chronological order in which they are received in the system, on business days. Any delivery estimate communicated on the website is purely indicative.

3. Transfer of Risks and Ownership

  • Transfer of Ownership: Ownership of the Goods will be transferred upon delivery, after full payment has been made by the Buyer (at the delivery location, by signing the receipt of the transport document provided by the courier).

  • Transfer of Risk: The risk of loss or damage to the Goods is transferred to the Buyer at the moment when the Buyer or a third party designated by the Buyer (other than the carrier) takes physical possession of the products.

4. Delivery Incidents

  • Force Majeure and Fortuitous Events: The Seller cannot be held liable for delivery delays caused by external factors such as extreme weather conditions, road blockages, strikes by carrier personnel, or internal logistical errors of courier companies.

  • Refusal of Delivery: If the Buyer unjustifiably refuses to receive a parcel or provides incorrect addresses that lead to the impossibility of delivery, GEKO COMERT SRL reserves the right to charge the customer for all round-trip transport costs and to refuse future deliveries without advance payment.

CHAPTER II. RIGHT OF WITHDRAWAL AND RETURN POLICY

1. Legal Right of Withdrawal (Individual Consumers)

In accordance with EU and national legislation (Emergency Ordinance 34/2014), the consumer has a period of 14 calendar days to withdraw from the contract. This period is considered a “reflection period” and does not represent a free usage period of the Goods.

2. Integrity Conditions for Return Acceptance

For the return request to be approved, the Goods must be returned to the registered office located in BUCHAREST, Sector 2, Str. VIDIN, No. 3A, complying with the following conformity standards:

  • Product Condition: Absence of any signs of wear, installation, use, mechanical damage or aesthetic deterioration.

  • Packaging: The product must be protected by its original packaging. The original packaging is an integral part of the Goods and must be handled with care.

  • Documentation: The return package must contain all original documents (invoice, instructions, certificates) and safety elements (seals, intact labels).

3. Exceptions to the Right of Withdrawal

The following categories are, by their nature, excluded from the possibility of return (without limitation):

  • Goods supplied according to specifications clearly expressed by the Buyer (custom-made products).

  • Goods which by their nature may expire, deteriorate rapidly, or cannot be returned for hygiene reasons once unsealed.

  • Services that have been fully performed based on the prior agreement of the Buyer.

4. Return Operational Procedure

  1. Notification of Intent: The Buyer must send an unequivocal withdrawal statement to GEKO COMERT SRL.

  2. Return Shipment: The Buyer is directly responsible for organizing the transport and paying the courier fees for the return. The Seller does not accept parcels sent with payment upon delivery (COD) or through the Romanian Post (counter service).

  3. Technical Inspection: After reception, the technical team of GEKO COMERT SRL will evaluate the condition of the Goods. If a reduction in the value of the Goods is identified due to improper handling, the Seller will retain a portion of the price (between 10% and 90%) or refuse the return, sending the product back at the customer’s expense.

CHAPTER III. REFUND OF FUNDS

  • Deadline: The refund of the paid amount will be made within a maximum of 14 days from the date we are informed about the withdrawal decision, with the mention that payment may be postponed until the products are received back.

  • Payment Method: The refund is made by bank transfer to the IBAN account provided by the Buyer (for cash on delivery payments) or by crediting the card (for online payments).

  • Non-Refundable Costs: Additional delivery costs resulting from the Buyer choosing a delivery method other than the standard delivery offered by the Seller are not refundable.

CHAPTER IV. FINAL PROVISIONS AND JURISDICTION

This policy is governed by Romanian law. In the event of any dispute, the parties will attempt an amicable resolution or use alternative dispute resolution platforms. The competent court is the one located at the registered office of GEKO COMERT SRL.

The company reserves the right to modify these terms without prior notice, the updated version always being available on the website.