GEKO Mimaki support

The GEKO Support page is dedicated to clients who seek continuity, reliability, and high performance in digital production. As an authorized Mimaki dealer in Romania and Bulgaria, we provide complete assistance for installation, configuration, preventive maintenance, rapid interventions, and equipment optimization, ensuring that your operations run without interruption.

Our team of certified technicians offers support by phone, remotely, or on-site, using original parts and solutions tailored to each type of application to maintain equipment at the highest standards of productivity and quality.

If you need assistance, recommendations, or service, we are ready to support you at every stage.

COMPLAINTS SERVICE ​​

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Find answers to the most frequently asked questions

You can request support by completing the form on this page or by contacting our team directly by phone or email. We will review your request and quickly provide a solution, either remotely or through an on-site intervention.

Response time depends on the complexity of the situation, however most requests are handled within the same business day. Urgent interventions are prioritized to minimize downtime as much as possible.

We recommend regular preventive maintenance to keep Mimaki equipment operating at optimal performance, prevent disruptions, and extend the lifespan of components.

Yes. We use only original Mimaki parts and consumables to ensure performance, reliability, and full equipment compatibility.

Print quality can be influenced by settings, materials, ink, or maintenance. Our team can check the parameters, calibrate the equipment, and recommend the appropriate solutions.

Yes. After installation, we provide training for the proper use of the equipment, and upon request we can organize additional sessions to optimize the production workflow.

Yes. We help you choose the optimal materials and consumables for your applications, ensuring consistent results and cost efficiency.

Of course. We offer upgrade solutions, accessories, software, and buy-back programs to help modernize your technology.

Through regular maintenance, the use of original consumables, and following technical recommendations. We can also propose service and monitoring contracts to ensure optimal equipment performance.

Prim-plan cu cartușe de cerneală CMYK montate într-o imprimantă Mimaki, parte din sistemul de alimentare pentru tipar digital.